Shipping Policy

01 Delivery Coverage

We currently deliver exclusively within the United Kingdom. Orders with delivery destinations outside the UK cannot be accepted.

• Delivery is available to eligible UK delivery locations.
• All shipments are arranged through our selected delivery providers.
• International delivery is not currently offered.

Please make sure your delivery details are complete and accurate when placing an order.

02 Minimum Order Quantity

STEPIN SCARVES operates on a wholesale basis. The minimum order quantity is five pieces per order.

• Each order must contain at least five pieces in total.
• Different scarf styles and designs may be combined to meet the minimum quantity.
• Product availability and the applicable wholesale prices are shown with the relevant product listings.

Orders containing fewer than five pieces do not meet our standard wholesale ordering requirements and may need adjustment before processing.

03 Delivery Charges

Standard delivery is free on all accepted orders shipped within the United Kingdom.

• No standard delivery fee is added at checkout.
• There is no additional standard shipping charge based on the number of eligible items in an order.
• The free delivery arrangement applies to UK destinations only.

Any special delivery arrangement, if available, will be discussed and agreed before the order is processed.

04 Order Processing Times

Once an order has been confirmed, we normally need 1–2 business days to prepare it for dispatch.

• Business days are Monday to Friday, excluding UK public holidays.
• Orders placed on weekends or public holidays begin processing on the next business day.
• Wholesale orders may require additional preparation where several styles or larger quantities are included.
• If an order needs more than the usual processing time, we will contact the customer with an update.

Processing time is separate from the delivery period. The delivery estimate begins once the parcel has been handed to the delivery provider.

05 Estimated Delivery Times

After dispatch, standard UK orders are normally expected to arrive within 2–5 business days.

These are working-day estimates rather than guaranteed delivery appointments. Larger wholesale orders, peak seasonal periods and carrier delays may affect the actual arrival date.

06 Tracking & Delivery

Where tracking is available, the relevant tracking information will be provided after dispatch.

• Please allow up to 2 business days after dispatch for tracking information to become available or show its first update.
• Delivery progress can be checked through the relevant carrier’s tracking service.
• Please arrange for someone to receive the parcel where a signature or direct handover is required.
• If tracking has not updated for 3 business days, contact us so we can look into the shipment.
• If an order has not arrived within 7 business days after dispatch, please contact us for assistance.

If a delivery attempt is unsuccessful, the carrier may arrange another attempt or provide collection instructions according to its own delivery procedures.

07 Returns & Exchanges

We want our wholesale customers to be comfortable with their purchases. If you need to request a return or exchange, please contact us within 14 calendar days of receiving your order.

• The first approved return or exchange for an order includes free return delivery.
• For any subsequent return or exchange, delivery arrangements and costs will be considered individually before approval.
• Items should be unused, in their original condition and returned with their original packaging where reasonably possible.
• Please obtain confirmation and return instructions before sending any items back.
• Once an authorised return arrives, we normally inspect it and provide an update within 5 business days.

As our products are supplied on a wholesale basis, voluntary returns for changes of mind are subject to the agreed trade terms. This does not affect any applicable statutory rights or remedies.

08 Damaged or Incorrect Orders

Please check your order when it arrives. If an item is damaged, incorrect or different from what was agreed, let us know as soon as reasonably possible.

• Contact us within 5 business days of delivery so that we can investigate promptly.
• Include your order reference and a clear description of the issue.
• Photographs may be requested to help us understand the problem.
• We will review the details and discuss an appropriate solution, which may include a replacement, exchange or refund where applicable.

Where an issue is confirmed to be our responsibility, we will arrange the appropriate return or replacement delivery without charging the customer for the relevant standard shipping.

The notification period above is intended to help us investigate promptly and does not remove any applicable statutory rights.

09 Delivery Limitations

Although we aim to dispatch and deliver every order within the stated timeframes, some circumstances may affect the delivery process.

• Severe weather conditions or transport disruption.
• Unexpected delays within the delivery provider’s network.
• Seasonal increases in parcel volumes.
• Incomplete or inaccurate delivery information supplied at checkout.
• Temporary restrictions affecting particular delivery areas.

If we become aware of a significant delay, we will provide an update and, where possible, an adjusted delivery estimate.

10 Liability & Exceptions

Delivery estimates are provided to help customers plan their purchases. They are not guaranteed arrival dates, and an unexpected delay does not automatically indicate that an order has been lost.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport interruptions, public emergencies or other unforeseen events.

Customers are responsible for checking the order details and delivery information submitted at checkout. Additional costs or delays arising from incorrect information may be considered individually.

Where a parcel is delayed, misdirected or cannot be located, we will make reasonable enquiries with the relevant delivery provider and work towards an appropriate resolution.

Nothing in this policy excludes or limits liability where such exclusion or limitation is not permitted under applicable law. Any applicable statutory rights and remedies remain unaffected.

11 Contact Information

If you have a question about delivery, an existing order, or a return or exchange request, please get in touch. Our team will be happy to review the details and help.