Privacy Policy

01 Information We Collect

When you visit our website, contact our team or place an order, we may collect information that is necessary to provide our wholesale services and maintain normal website operations.

• Contact details, including your name, business name, email address and telephone number.
• Order details, including selected products, quantities, delivery information and purchase records.
• Business information supplied when making a wholesale enquiry or setting up an account.
• Website usage information, including browser type, device information, pages visited and basic technical records.
• Correspondence and information you choose to provide when contacting our team.

We only request information that is relevant to the purpose for which it is provided.

02 How We Use Information

Information collected through our website is used to support our business operations and provide a consistent experience for our customers.

• To process wholesale enquiries and product orders.
• To provide product information, pricing and order updates.
• To arrange order fulfilment and delivery where applicable.
• To respond to questions and provide customer assistance.
• To maintain website functionality and improve the presentation of our collections.
• To maintain business, accounting and transaction records where required.
• To meet applicable legal and administrative obligations.

Information is not used for purposes unrelated to the original reason for collection unless an appropriate lawful basis applies.

03 Order Information

When you place an order or submit a wholesale enquiry, we use the relevant details to manage the requested products and services.

• Order confirmations and related communications are normally provided within 2 business days of an order being placed.
• Changes to submitted order details should be requested within 24 hours of placing the order, where the order has not yet entered fulfilment.
• Delivery details are used only for arranging the relevant shipment and associated order communications.
• Order-related enquiries are generally answered within 3 business days.

We retain relevant order records in accordance with applicable record-keeping requirements.

04 Sharing Information

We do not make personal information available for unrelated commercial use. Information may be shared with service providers where this is necessary to operate our business.

• Delivery providers: Relevant recipient and delivery details may be provided to arrange shipments.
• Website and technical providers: Limited information may be processed to maintain website hosting, security and functionality.
• Payment service providers: Relevant transaction information may be processed to facilitate order payments.
• Professional advisers: Information may be provided where necessary for accounting, legal or business administration.
• Public authorities: Information may be disclosed where required by applicable law.

Where third-party providers process information on our behalf, we take appropriate steps to ensure that suitable arrangements are in place.

05 Cookies

Our website may use cookies and similar technologies to support essential website functions and understand general browsing activity.

• Essential cookies help maintain website navigation and basic functions.
• Preference cookies may remember selected website settings.
• Analytics cookies, where enabled, help us understand general website usage.

Where required, non-essential cookies will only be used after the appropriate consent has been obtained. You can also manage cookie preferences through your browser settings.

06 Data Storage and Security

We take reasonable technical and organisational measures to protect information held in connection with our website and business operations.

• Access to business information is limited to authorised personnel and relevant service providers.
• Information is handled through appropriate business systems and operational procedures.
• Reasonable measures are taken to protect stored records against unauthorised access, alteration or loss.
• Information is shared only where necessary for the purposes described in this policy or where otherwise permitted by law.

Information may be processed or stored in locations outside the United Kingdom where our service providers operate. Appropriate safeguards will be applied where required.

07 Data Retention

We retain information only for as long as it is reasonably necessary for the purposes described in this policy, taking account of applicable legal and business requirements.

• General enquiries: Normally retained for up to 12 months after the last communication.
• Uncompleted order enquiries: Normally retained for up to 12 months after the enquiry is closed.
• Customer account information: Retained while the account remains active and for up to 12 months after closure, unless a longer period is required.
• Order and accounting records: Retained for up to 6 years where required for applicable UK business and tax record-keeping purposes.
• Website technical records: Normally retained for up to 12 months, depending on their operational purpose.

When information is no longer required, it will be securely deleted or anonymised where appropriate, unless retention is necessary for an applicable legal obligation.

08 Your Privacy Choices

You may contact us to request information about the personal data we hold about you and to exercise applicable rights under UK data protection legislation.

• Request access to personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information where the relevant conditions apply.
• Request restriction of certain processing activities.
• Object to certain types of processing where applicable.
• Request a copy of information in a commonly used format where data portability rights apply.
• Withdraw consent where processing is based on consent.

We aim to acknowledge privacy requests within 5 business days and provide a substantive response within one calendar month. Where a request is complex, any permitted extension will be communicated within the applicable period.

09 Third-Party Websites

Our website may contain links to external websites or services that provide additional information or support related to our business operations.

These websites operate independently and may maintain their own privacy policies and information-handling practices. We recommend reviewing the relevant policy before providing information through an external website.

10 Policy Updates

We may update this Privacy Policy when our website, business operations or applicable requirements change.

Any revised version will be published on this page and will take effect immediately upon publication. We encourage visitors and business customers to review this page periodically.

11 Contact Information

If you have a question about this Privacy Policy or how information is handled in connection with our website, please contact our team using the details below.