Frequently Asked Questions
Find answers to common questions about our scarves, ordering, delivery and returns.
The minimum order is five items. You can choose different scarf styles, colours and designs, provided your total order contains at least five qualifying items.
Please check your basket before checkout to make sure the minimum quantity has been reached.
Our collection includes shawl scarves, silk scarves, loop and snood scarves, knitted scarves and fringed tartan scarves.
Each product listing provides its available details, including the design, colour options and other specifications where applicable.
Please refer to the individual product description for available material, measurements and design details.
If a particular specification is not shown, contact us before ordering so we can check the information for you.
Browse the collection, select the scarves you want and add them to your basket. Once you have selected at least five items, proceed to checkout.
Enter your contact and delivery details, review your order and complete the payment steps shown on the checkout page.
Available payment methods are displayed during checkout. You can review the options provided before confirming your purchase.
Your order can be processed once the required payment authorisation or confirmation has been received.
Standard delivery within the UK is free of charge. Any applicable delivery conditions will be shown during checkout.
We currently accept website orders for delivery within the UK only.
Orders are prepared after payment has been confirmed and the order details have been checked. Dispatch and delivery times can vary depending on stock availability, order size and courier arrangements.
If you need an update on an existing order, email orders@stepinscarves.com with your order number.
Contact us as soon as possible if you need to change or cancel an order. We will check whether it has already been processed or dispatched.
Changes cannot always be made once an order has entered the dispatch process. Consumer cancellation rights, where applicable, remain unaffected.
Return and exchange requests should be submitted within 14 days of delivery. Please contact us and obtain approval before sending any items back.
Approved voluntary returns should be unused and in their original condition, with relevant labels and packaging included where possible.
Faulty, damaged or incorrectly supplied items will be handled in accordance with the applicable return and consumer protection requirements.
Please read our Return and Exchange Policy for the full conditions.
Returned items may be inspected after arrival. We normally aim to complete this inspection within five working days.
Approved voluntary refunds are normally issued within five working days after approval. Your bank or payment provider may need additional time to show the funds in your account.
Statutory consumer refunds are handled within the time limits required by applicable law.
For order enquiries, product questions or delivery updates, email us at orders@stepinscarves.com or call +44 116 906 2638.
Please include your order number when contacting us about an existing purchase so we can locate the details more easily.
Still have a question? Contact us and include your order number if your enquiry relates to a purchase.